Frequently Asked Quesions

Are education versions the same as commercial versions?
Yes. The main difference is that educational versions cannot be used for commercial purposes. The programs function the same as commercial versions. The only difference is that some titles may include the manual on the CD/DVD instead of a printed copy.


Can I return the software for credit?
• Yes – for software shipped in a Box. Unopened software can be returned for a full credit (minus original shipping and handling costs) within 30 days of purchase. Please call us for a return authorization number at 1-866-683-5286 or email us at customerservice@academic-collegiate.com with your order details.
• Certain academic licenses may be subject to a 10% processing charge.
• No – for software delivered via electronic download. All ESD sales are final. What is your policy for backorders? We will notify you if any items your order unexpectedly goes on backorder and will email you an anticipated delivery date.


What is ESD?
ESD stands for Electronic Software Delivery. An ESD License details are emailed directly from the publisher to the end user/customer.

When do you charge my credit card?
Your credit card will not be charged until the product ships and we email you a tracking number. When you place your order, your credit card is only “authorized”, meaning it is checked to make sure the credit card has not been reported stolen and that there is sufficient open credit for your order. The actual charge is not “captured” until we send you an email with a shipper (UPS, FedEx) tracking number. This 2-step process protects both your and our security.

Do you ship internationally?
No. All shipments are done is United States only

When are you open?
Mon - Fri: 900AM to 5:00PM PST(US Pacific Time)